EGI leverages best practices on Service Level Management

EGI signed a Memorandum of Understanding (MoU) yesterday with the gSLM project to collaborate in bringing EGI’s Service Level Management in line with industry best practices.

The EGI project is interested in giving European scientists, and their international collaborators, access to a sustainable distributed computing service. However, the European grid has many stakeholders; resource owners, users, and administrators, and it can be difficult to bring all these viewpoints into focus. Thomas Schaaf from gSLM explains, “Even once you reach agreement on what needs to be done and how, it still isn’t easy. Documenting, managing and policing rights and responsibilities in a fair but enforceable way is extremely complex in an environment like the grid. We hope to help EGI improve their Service Level Management by bringing lessons learned by industry to bear on the problem”.

The MoU, signed at ISC’11 in Hamburg, formalises the collaboration between EGI and gSLM so that the two can work together to provide concrete plans that can help shape the future of the infrastructure. Sergio Andreozzi has been working with gSLM to define the details of the collaboration plan, “Leveraging the experience and the best practices of Service Level Management from the commercial sector is just one more step towards improving EGI overall services. The gSLM project will bring the needed expertise to understand what can be improved and how”.

Some of the most important results of the collaboration will include:

  • Defining everyone’s role within EGI in relation to delivering a service to EGI users. This will mean that everyone within the project understand their place within the schema along with what is expected of them and what they can expect from others.

  • Creating a list of the current obstacles and requirements that the service providers have for providing services to users. EGI needs to know what are the issues for resource providers, this list will allow them to tackle these problems and hopefully make supporting new users as easy as possible.

  • Discovering the obstacles and requirements that existing and potential users have accessing grid services. Solving the problems being encountered by users now will help the project understand what needs to be done to make the grid more attractive to new users.

  • Building a training programme to improve the project’s IT Service Management. For EGI to gain from the collaboration with gSLM the lessons learned need to be disseminated as wide as possible. The training programme will do this alongside as explaining the new processes being used by the project.

The activity will start immediately by harmonising the terminology used and planning for a training session on IT Service Management at the next EGI Technical Forum.
 

Bringing life to the grid

Last month marked another step forward for the European Grid Infrastructure as they signed a Memorandum of Understanding (MoU) with the Life Science Grid Community (LSGC). The MoU will solidify the relationship between the two, bringing benefits to all grid users.

Biomedical research was one of the first communities, after high energy physics, to embrace grid technology. Yannick Legre the president of HealthGrid, the organisation co-ordinating LSGC, recognises the benefits the grid has had on their work "The European grid has been instrumental in the work we do. We have been able to offer researchers resources that they could usually only dream of, enabling research into some of the most exciting areas of biomedicine. We are really happy to formalise our relationship with EGI and look forward to working with them on providing an infrastructure for our members".

The agreement provides a joint work plan covering; user support, operations, outreach, requirement gathering and policies and procedures. Collaborating on these areas will ensure that the two can work together to improve the services they offer.

Steve Brewer EGI's Chief Community Officer believes that this is an important agreement for the project "EGI is providing an infrastructure for research in Europe. To do this we need to work with every discipline and discover their wants and needs. The life sciences have a very different view of the technology to a group like particle physicists, making the grid work for them will only improve the grid experience for them and others. I am delighted that we have been able to bring that community on-board so quickly. I think it is proof that we have something to offer everyone".

Sergio Andreozzi, Policy Development Manager at EGI, supported the negotiation process and welcomes the final signature "this agreement is another important milestone in the EGI strategy of establishing long-term relationships with diverse virtual research communities, thus expanding the user base and connecting them. More agreements with various actors are nearing the finish line and will be announced in the coming weeks".

Bringing life to the grid

Last month marked another step forward for the European Grid Infrastructure as they signed a Memorandum of Understanding (MoU) with the Life Science Grid Community (LSGC). The MoU will solidify the relationship between the two, bringing benefits to all grid users.

Biomedical research was one of the first communities, after high energy physics, to embrace grid technology. Yannick Legre the president of HealthGrid, the organisation co-ordinating LSGC, recognises the benefits the grid has had on their work "The European grid has been instrumental in the work we do. We have been able to offer researchers resources that they could usually only dream of, enabling research into some of the most exciting areas of biomedicine. We are really happy to formalise our relationship with EGI and look forward to working with them on providing an infrastructure for our members".

The agreement provides a joint work plan covering; user support, operations, outreach, requirement gathering and policies and procedures. Collaborating on these areas will ensure that the two can work together to improve the services they offer.

Steve Brewer EGI's Chief Community Officer believes that this is an important agreement for the project "EGI is providing an infrastructure for research in Europe. To do this we need to work with every discipline and discover their wants and needs. The life sciences have a very different view of the technology to a group like particle physicists, making the grid work for them will only improve the grid experience for them and others. I am delighted that we have been able to bring that community on-board so quickly. I think it is proof that we have something to offer everyone".

Sergio Andreozzi, Policy Development Manager at EGI, supported the negotiation process and welcomes the final signature "this agreement is another important milestone in the EGI strategy of establishing long-term relationships with diverse virtual research communities, thus expanding the user base and connecting them. More agreements with various actors are nearing the finish line and will be announced in the coming weeks".

EGI.eu moves to new offices

EGI.eu has moved to a new address!

So far EGI.eu has been hosted by the Dutch Institute for High-Energy Physics (NIKHEF) and has shared a third-floor corridor with astronomers, astrophysicists and the crew from the ANTARES project.

After a great first year in Amsterdam, it’s time to move on - but not very far. As of 3 June 2011, EGI.eu is based on the third-floor of SARA building, home of the Dutch national HPC provider and also in Science Park. Our new address is:

EGI.eu
Science Park 140
1098 XG Amsterdam

We also changed our contact details. The new telephone number for the office will be:

+31 (0)20 89 32 007

The EGI.eu staff will be available from this landline and, as always, by email, skype and mobile numbers. Please check individual staff pages for details.

Before we leave, many thanks to Arjen van Rijn, the NIKHEF staff and the support of BiGGrid, the Dutch NGI, for making us feel at home during our first year in Amsterdam.

We look forward to welcome you to our new offices!
 

EGI.eu moves to new offices

EGI.eu has moved to a new address!

So far EGI.eu has been hosted by the Dutch Institute for High-Energy Physics (NIKHEF) and has shared a third-floor corridor with astronomers, astrophysicists and the crew from the ANTARES project.

After a great first year in Amsterdam, it’s time to move on - but not very far. As of 3 June 2011, EGI.eu is based on the third-floor of SARA building, home of the Dutch national HPC provider and also in Science Park. Our new address is:

EGI.eu
Science Park 140
1098 XG Amsterdam

We also changed our contact details. The new telephone number for the office will be:

+31 (0)20 89 32 007

The EGI.eu staff will be available from this landline and, as always, by email, skype and mobile numbers. Please check individual staff pages for details.

Before we leave, many thanks to Arjen van Rijn, the NIKHEF staff and the support of BiGGrid, the Dutch NGI, for making us feel at home during our first year in Amsterdam.

We look forward to welcome you to our new offices!
 

Submission of abstract extended

The deadline for submissions for the Technical Forum 2011 in Lyon has been extended until the end of this week, 10 June.

The programme committee is still accepting abstracts for posters and demonstrations. Proposals for ther types of contributions, such as oral presentations or workshops, will be considered as space allows.

The programme committee has also started working on the timetable, based on the submitted abstracts - details will be available soon. Registration for the event will open later this month.

Check this space for updates!

Submission of abstract extended

The deadline for submissions for the Technical Forum 2011 in Lyon has been extended until the end of this week, 10 June.

The programme committee is still accepting abstracts for posters and demonstrations. Proposals for ther types of contributions, such as oral presentations or workshops, will be considered as space allows.

The programme committee has also started working on the timetable, based on the submitted abstracts - details will be available soon. Registration for the event will open later this month.

Check this space for updates!

Three days left to submit abstracts to the Technical Forum

Only three days left to submit abstracts to the 2011 EGI Technical Forum!

The Technical Forum welcomes contributions from the European e-Infrastructure community, and their international collaborators, on a wide range of topics including (but are not limited to):

  • EGI Operations

  • Technology used within EGI

  • The support, work and tools of the EGI User Communities

  • EGI Policies

  • EGI Dissemination

  • Collaborating projects

Abstracts should be submitted through the Technical Forum's Indico page until 3 June 2011.

The event will also feature an exhibition area open for organisations active within the EGI community (projects, NGIs, companies) to present their work. In addition, end-users, application and tool developers, operations staff and others are encouraged to participate by submitting abstracts for:

  • Sessions

  • Posters

  • Demonstrations

  • Workshops

  • Training

The programme committee will review the contribution requests and allocate space to the contributions, which may require different contributions to be merged. Posters will be on display all week during the event and the selected demonstrations will have allocated time on the booths provided. The exhibition area will be open for organisations active within the EGI community to present their work. Requests for co-located workshops will need to identify how the workshop organisers will ensure a high-quality programme that is relevant to the EGI community.

Three days left to submit abstracts to the Technical Forum

Only three days left to submit abstracts to the 2011 EGI Technical Forum!

The Technical Forum welcomes contributions from the European e-Infrastructure community, and their international collaborators, on a wide range of topics including (but are not limited to):

  • EGI Operations

  • Technology used within EGI

  • The support, work and tools of the EGI User Communities

  • EGI Policies

  • EGI Dissemination

  • Collaborating projects

Abstracts should be submitted through the Technical Forum's Indico page until 3 June 2011.

The event will also feature an exhibition area open for organisations active within the EGI community (projects, NGIs, companies) to present their work. In addition, end-users, application and tool developers, operations staff and others are encouraged to participate by submitting abstracts for:

  • Sessions

  • Posters

  • Demonstrations

  • Workshops

  • Training

The programme committee will review the contribution requests and allocate space to the contributions, which may require different contributions to be merged. Posters will be on display all week during the event and the selected demonstrations will have allocated time on the booths provided. The exhibition area will be open for organisations active within the EGI community to present their work. Requests for co-located workshops will need to identify how the workshop organisers will ensure a high-quality programme that is relevant to the EGI community.

It’s time for the DCI Summer School

EGI has come together with its fellow Distributed Computing Infrastructure (DCI) projects to organise a summer school to help researchers, and providers, learn about the technologies they provide. It will run from the 11-16 July in Budapest, Hungary.

The event is the first Joint European DCI Summer School, it aims to introduce, and explain, the technologies provided by the DCI projects. The meeting will also address the issues of how to organise production infrastructures based on these technologies and include sessions on porting applications and supporting users.

The school is being jointly organised by the 6 EC funded DCI projects; EGI, European Middleware Initiative (EMI), the Initiative for Globus in Europe (IGE), European Desktop Grid Initiative (EDGI), StratusLab and VENUS-C.

For information about the event is available online.